Before hiring a security vendor you need to be sure that you ask the right questions before you hire them. Therefore here are list of question you can ask possible candidates to ensure that you have all the facts before you make a decision.
What are the services you can provide?
Your company may need a range of security service like surveillance to litigation support services if something goes wrong ,therefore you need to be sure who you hire will be able to provide all these services. Probably one vendor may not be able to provide all these services so you need to be sure that the vendor you choose can provide most of the services. Hiring two vendors to fulfill your requirements maybe too risky so you need to hire the vendor that can provide you with the most support possible.
Can you give me a list of references?
When finalizing your list of candidates you need to request for past customers references and second check with them andsee if the vendor is as good as they claim to be. You need to ask the past clients or the references about the quality of service and ability to provide for the requirements with fail.
How long have you been in the field?
Finding the right vendor who has been in the industry for considerable amount of time. For example, if you are looking for a vendor that can given you litigation support services then you need to be sure that they have had experience in such situations before. Startup companies may be have new technologies and new methods but they do lack experiences so make sure you factor that in to decision as well. Use need to check their financial viability as well. This kind of information can be taken through asking for request for proposal from different vendors.
Do you give audit reports?
Trust is a key determining factor in situations like these. It is compulsory for a vendor to deliver you with an audit report of completion of all the activities they do for your company. And there should also be practices and measures in place so that in case of emergencies occur. This can be very helpful to reduce the impact of risks and emergency situations.
You also need to be sure that who you hire can provide around the clock services and advanced facilities along with the expertise. Asking these questions will give you the opportunity rule out those that do not fit your requirements.